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岗位名称: Service Manager 售后服务经理
岗位职责:
1. Establish customer service procedure according to company actual status and supervise the implement, including detailed handover process & requirement, and the complains solving and improvement.
根据公司的实际情况建立客户服务流程,并且监督执行,包括产品交付流程和要求,以及客户投诉的解决和提高。
2. Regard on the quality problems in the warranty, communicate with quality department for the assembly problems, and communicate with Alpen for other technical or design problems. Then summarize the experience and keep improving the product quality.
质保期内的质量问题,组装问题跟质量部沟通提高,其他技术和设计问题跟阿尔彭沟通,然后总结归纳产品问题和做到产品质量的持续改进。
3. Verify and approve the claim parts in warranty term.
判断和批准质保期索赔零件。
4. Work with Agro training manager to improve the service technicians and all the dealers’ service technic and efficiency in China area.
跟农机农艺经理配合, 提高售后服务服务团队和中国区所有经销商的服务技术和服务效率。
5. Be responsible for the customer satisfaction survey and keep improving.
负责客户满意度调查并持续改进。
6. Manage the spare parts sales target and the storage. 
管理零部件的销售目标和管理零件库存。
7. Reconcile the spare parts with Alpen and make sure the spare parts business of LEMKEN Qingdao is profitable.
跟阿尔彭核对零部件业务,确保雷肯青岛零部件业务盈利。
8. Make the department budget , and  control and audit department expenses.
制定部门预算, 控制和审核部门费用花销。
9. Arrangement and coordination department jobs. 
本部门各项工作的安排与协调。
10. Other jobs assigned by Sales Director. 
其他销售总监安排的工作。
任职要求:
1. University degree 
大学本科学历
2. Successful completion of machinery major or similar training
毕业于机械专业或参加过相关培训
3.  At least three years of experience in a similar position  at foreign enterprises
至少3年类似岗位的外企工作经验
4. High level of communication, willingness and ability to work in a team 
沟通能力强,能够进行团队合作 

岗位名称: Service Coordinator /服务协调专员

岗位职责:

1.Input、delivery coordination and tracking of sales parts, warranty parts and goodwill parts.

配件销售订单、索赔订单、Goodwill订单的录入、协调发货和追踪。
2.Collect different requirements of spare parts and make purchasing plan according to stock.

汇总各种配件的需求并结合库存制定采购计划。
3.Purchase parts from Germany according to the plan, communication and follow up the delivery, send feedbacks to regional service technicians in time.

根据采购计划向德国采购配件并实时与德国沟通和跟踪,及时反馈各大区服务工程师。
4.Collect delivery service from each region and combine them together and analysis.

各大区服务交机单的汇总并对用户进行初步分析。
5.Other duties assigned in Sales Dept.

该职位合同期6个月。
6.The contract period is six months.

销售部安排的其他工作。


任职要求:
1.College degree or above 
  专科或专科以上学历;

2.Having related industrial sales coordination, data analysis experience. 
 有相关行业销售协调、数据整理工作经验。

3.Be familiar with office software, Good at communication and having patient working attitude. 
 熟练操作office办公软件,良好的沟通能力,  细致耐心的工作态度。

4.Good at English Listening, speaking, reading and writing. 
 英语听说读写优秀。

岗位名称: 组装操作工

岗位职责:
1. 按照生产计划的要求保时保质地完成工作;
2. 控制生产装配线上每个生产过程的质量;
3. 记录必要的质量要求;
4. 保存好设备、工具、工装;
5. 保持工作环境的安全和清洁;
6. 叉车操作(如果需要);
7. 领导布置的其他工作。
任职要求:
1. 机械专业,学历要求职业中专毕业以上或相等;
2.一年以上装配生产线的相关工作经验;
3. 能看懂机械装配图纸;
4.有行车操作证或叉车操作证优先。
有意者请将中文简历发至 hr.qd@lemken.com

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